Returns

At Marmoza, customer satisfaction is our top priority. If you are not satisfied with the product you purchased, you can request a return by following the steps below.

How to Create a Return Request?

Contact us within 14 days after receiving the product.
State your order number and reason for return.
After your return request is approved, send the product to the address provided to you.
Once the product reaches us, necessary checks will be performed.
Refunds will be initiated for products that meet the return conditions.

Return Conditions

Products to be returned must be:

Unused,
Undamaged,
Sent with original packaging,
Suitable for resale.

Refunds

After the returned product reaches us and is approved, the refund will be initiated according to the payment method. Depending on bank processing times, it may take a few business days for the refund to appear in your account.

Exchange Requests

You can contact our customer service to exchange the product for a different color, model, or size. Exchanges are subject to stock availability.

Damaged or Faulty Products

If your order arrives damaged, incomplete, or faulty, please contact us as soon as possible after delivery. Support will be provided after necessary inspections.