Frequently Asked Questions
When will my order be shipped?
Orders placed on weekdays before 3:00 PM are generally shipped on the same day. This period may vary during busy times.
How much is the shipping fee?
During certain campaign periods, free shipping is offered. You can view current shipping conditions on the payment screen.
How can I track my order?
After your order has been shipped, you can easily track its status with the tracking number provided to you.
Which payment methods do you accept?
You can shop securely with credit card, debit card, and cash-on-delivery options.
Can I return or exchange a product?
Yes. You can request a return or exchange for the product you received, provided it is unused and in its original packaging, within the legal period.
Are your products original?
All products offered for sale at Marmoza undergo quality control processes before being delivered to our customers.
Can I cancel my order?
You can contact our customer service to request a cancellation before your order has been shipped.
What can I do if the product is out of stock?
Products that are out of stock are restocked at regular intervals. You can track the stock status by adding the product to your favorites.
What should I do if I receive a damaged product?
If you detect damage after receiving the product, you can contact us to create a support request.
How can I reach customer service?
You can contact us by filling out the form on our contact page or via our email address. Our team will get back to you as soon as possible.