Sales Agreement

1. Parties

This Distance Sales Agreement is established electronically between the Seller, whose information is provided below, and the Buyer, who makes a purchase through the website.

Seller:
Marmoza
Email: info@marmoza.com
Website: www.marmoza.com

Buyer:
The person and contact information provided during the order are taken as basis.


2. Subject

The subject of this agreement is to determine the rights and obligations of the parties regarding the sale and delivery of the product ordered electronically by the Buyer through the www.marmoza.com website.


3. Product and Payment Information

The type, quantity, sale price, and payment method of the ordered products are as stated in the order summary, and this information is an integral part of the agreement.


4. Delivery

The product will be sent to the delivery address specified by the Buyer during the order.

Orders are delivered within a maximum of 30 days, depending on stock availability. In cases of force majeure or extraordinary circumstances, the delivery period may be extended.


5. Right of Withdrawal

The Buyer may exercise the right of withdrawal within 14 days from the date of receiving the product, without stating any reason.

For the right of withdrawal to be exercised, the product must be unused, undamaged, and suitable for resale.


6. Returns and Exchanges

Products to be returned must be sent with their original packaging.

Returns may not be accepted for products that have been used, damaged, or are not suitable for resale.


7. Products for which the Right of Withdrawal Cannot Be Exercised

  • Products prepared specifically for the individual
  • Products not suitable for return due to hygiene reasons
  • Products that lose their resalable quality after use

8. Force Majeure

In cases of natural disasters, war, strikes, epidemics, transportation problems, and situations beyond the control of the parties, the parties cannot be held responsible for failure to fulfill their obligations.


9. Resolution of Disputes

In disputes arising from this agreement, Consumer Arbitration Committees and Consumer Courts are authorized within the monetary limits announced by the Ministry of Commerce.


10. Effectiveness

The Buyer declares that they have read, understood, and accepted all clauses of this agreement when placing an order through www.marmoza.com.

Marmoza
www.marmoza.com
Email: info@marmoza.com