Return Policy

At Marmoza, customer satisfaction is our priority. If you are not satisfied with the products you purchased, you may request a return or exchange under the following conditions.

Return Period

You may request a return within 14 days of receiving the product.

Return Conditions

Products to be returned must:

Be unused,
Be undamaged,
Be sent with their original packaging and all accessories,
Be in a condition suitable for resale.

Returns of products that do not meet these conditions may not be accepted.

Exchange Procedures

For product exchange requests, please contact us. Exchanges for a different color or model of the same product may be possible depending on stock availability.

Return Process

Submit your return request to us through our communication channels.
After approval, send your product to the specified address.
Once the product reaches us, necessary checks will be performed.
Upon return approval, the refund will be processed according to the payment method.